Your Dashboard Wallet is where you collect all your payouts, rewards, affiliate commissions, bonuses, and giveaways. It’s your personal payout hub!
Each trader is provided with their own unique Wallet, ensuring that their transactions are neatly organised and easily accessible for withdrawal.
🔷 Step 1: Payout Request
Payouts Transferred from Trading Account to Wallet
Before withdrawing your payout from your trading account, you need to move it into your Wallet.
How to Request a Payout?
1. Go to your Dashboard and select the trading account with profits.
2. Request a Payout to your Wallet.
The Internal Transfer Processing Time may take up to 2 business days, as our risk team will review each request to ensure compliance with our terms and conditions. If we need more info, we’ll email you.
Once your payout is approved and available in your Wallet, you can request it be paid to your Bank Account or Crypto Wallet (Depending on your banking details uploaded).
🔷 Step 2: Withdrawal Request
Withdraw Funds from Wallet to Bank or Crypto
Once your payout, affiliate commission, or rewards collected from completing Quests are in your Wallet, you're ready to get paid!
How to Request a Withdrawal?
Add your Crypto Address info (if you haven't already).
Go to your Wallet tab inside your dashboard.
Click the “Withdrawal” button.
Choose Bank Transfer or Crypto Payout.
The Processing time is 1 business day after the request.
Minimum withdrawal: $100. If your Wallet balance is under $100, the request will be rejected.
What Happens Next?
Your requested withdrawal will show as ‘Locked’ during processing.
The “Withdrawal” button will say ‘Pending Request’ until your withdrawal is complete.
⚠️ Note: We process bank payouts within 1 business day. After that, your bank may take 1–14 days to deposit the funds, depending on their processing time and any intermediary banks involved.
🔷 Essential Guidelines You Should Know
Withdrawal Processing Cut-Off Times
1. Weekday Cut-Off Time
Requests made before 15:00 GMT will be processed within 24 hours.
Requests made after 15:00 GMT will be handled the next business day.
2. Weekend Cut-Off Time
Requests (Friday after 15:00 GMT to Sunday) will be processed on Monday.
3rd-Party Payout Policy
We do not support third-party payouts. All payouts must be sent to an account under the same name as your CTI account owner.
Refund for card purchase
If the total reward amount is less than or equal to the total fees paid, the reward will be processed as a refund to the same card(s) used for payment.
⁉️ Still need help with your payout? ⁉️
Our support team is ready to assist you every step of the way!